FAQs

Frequently Asked Questions

If you have any other enquiries please contact us here.

UK Shipping

Postage within the United Kingdom is included in the cost of the goods.  All items are sent second class ‘Tracked & Signed For’ by Royal Mail – this will require a signature upon delivery. If ordering from the UK, Royal Mail Special Delivery Guaranteed by 1pm is available at an extra cost. Select at checkout.

International Postage

Shipping to all International destinations is £12.00.  All items are sent ‘International Tracked & Signed’ this will require a signature upon delivery.  Items are usually sent out within 24 hours of an order being placed.

Reserving Items (Lay-a-way)

It is always possible to put an item on hold for up to a month. If you see an item you would like to reserve please email via the contact page.

Payments

Jewels Past uses Paypal for a secure checkout payment. Payment via Visa Debit card from any major banks, can be taken over the phone.

Please contact via the contact page or telephone 01452 504803.

Returns

Although we think you will be happy with your purchase, we accept returns up to 7 days after purchase and 14 days from receipt for overseas clients. For UK buyers where the cost of postage is included in the cost of the goods, a refund minus the postage cost will be returned. Return postage is at the buyers expense.

Disclaimer

We always ensure to give an honest description of each item. As items are vintage/antique pieces it is likely there may be some wear to the item so please read the description carefully before purchasing.

Caring for your Jewellery

Click here to read about our Jewellery care tips.